AI-prompts til Customer Support

Draft a reply to this support ticket: [paste ticket]. Tone: empathetic and concise. Include the fix steps, link placeholder for the help article, and an offer to escalate if it persists.

Summarise this support thread for a colleague taking over: customer's issue, what's been tried, current status, customer sentiment, and the immediate next action. Thread: [paste].

Turn this resolved ticket into a help-centre article: problem symptoms, step-by-step fix with numbered steps, and a 'still stuck?' escalation note. Ticket: [paste].

This customer is frustrated: [paste message]. Draft a reply that acknowledges the specific frustration without corporate filler, states plainly what went wrong and what happens next with a date, and offers a concrete goodwill gesture appropriate to [context].

Group these ticket subjects into themes: [paste list]. Return: top 5 themes with counts, which are trending up vs last week ([paste last week's list] if available), and one product-improvement suggestion per top-3 theme.

Write reusable saved replies for these five recurring situations: [list situations]. Each: 60-100 words, our tone ([tone]), with [placeholders] for the personal details an agent must fill in — mark them clearly.

Turn this customer ticket into a structured bug report for engineering: expected vs actual behaviour, reproduction steps as far as known, environment details, customer impact and how many are affected, severity suggestion. Ticket: [paste].